Programmer Analyst

Tech Lead / Team Lead

Qualification:

Responsibility:

Business / Customer:

• •Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding.

• •Adherence to customer security and compliance requirements.

• •Adherence to customer communication etiquettes.

• •Ensure stated productivity requirements for the engagement.

• *Identify and work on improving the FLR.

• *Identify and work on reducing the Service requests (Repeated ones).

Project / Process:

• *Update the SOP from time to time based on the updates or changes to application.

• *Keep the KEDB updated.

• *Identify and prepare checklists to improve upon the service levels.

• *Contribution to continuous service improvement plans (CSI).

People / Team:

• *Mentor a small team.

• *Provide guidance and support PAT's in their learning curve.

Organization:

• *Ensure all the process and policies are adhered.

• *Handhold and guide the PAT's on the importance of adhering to policies and process.

• *Have a keen eye to ensure that the people at junior levels do not violate the process and policies.

• *Adherence to Organizational policies and processes (including Cognizant’s security policies, LP, timelines etc).

• *Fill the activities, Efforts and ticket details in Applens application without any delay.

• *Submit the timesheet on every Friday without any delay.