DirecciónJob Title:
Senior Specialist, Implementation Support
Overview:
Senior Engineer, Implementation Support (Market Delivery) - Brighterion
Engineer, Implementation Support role is responsible for providing external customer support and account management of Brighterion's customers in the region. The day-to-day responsibilities include liaising with the customer via phone and email to assess current status of application and relationship and liaise with internal teams on any incoming customer requests. The role will also be the primary point of contact for any new customer implementations in the region.
Role
- Work with customer to design and define the deployment expectations and goals
- Support Brighterion customers through implementation and maintain the relationship moving forward
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- Document and provide installation and maintenance procedures specific to customers
- Participates in customer implementation and status meetings
- Walk the customer through the onboarding journey
All About You
Essential Knowledge, Skills, and Experience:
- Bachelors in Computer Science or related field
- Experience with working with external customers/clients
- Intermediate knowledge in SQL (Oracle, Postgres, MySQL, SQL Server)
- Intermediate knowledge in AWS/cloud-based deployments
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Ability to speak Spanish
Desired Knowledge, Skills, and Experience:
- General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
- Experience in general project management
- Experience interacting with customers and asking effective, forward thinking questions
