DirecciónQualification:
- We only consider fresh graduate or less than 1 year experience.
- Any Diploma or Degree graduate can apply
- Must be proficient in Cantonese
- Training will be provided
Job Summary:
Providing technical first level support for multiple projects.
- Receiving end user calls
- Provide first level resolutions for EUC and Business Applications
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure.
- Language requirement – Cantonese & English
Key Responsibilities
Mandatory: At least user experience with Windows OS
- Troubleshooting skills on desktop and applications (MS office, Adobe etc)
- Business application knowledge(L1) for increased FCR
- Troubleshooting skills on VPN connectivity, dial up, wireless routers.
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools.
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook)
Job Requirements
- Good communication skills and customer management experience
- Good Analytical & Coordination skills are essential.
- Basic Customer service skills
- Basic understanding of Computers and Troubleshooting skills required.
- Customer service orientation and ability to work in a team.
- Good interpersonal and communication skills
- Customer service orientation and ability to work in a team.
- Excellent Soft skill, Communications skills (Voice & Email) to handle global customers.
- Ability to perform in adverse situations.
- Ability to work effectively in office environment
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Jan 24 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
