Student Business Services Specialist I

Position Summary

The Student Business Services Specialist reviews, analyzes, and implements necessary procedures to returncredit balances from student accounts. Ensures the accurate and timely posting of fees, payments, grants, and scholarships to studentaccounts. Contacts appropriate staff in the Student Financial Services department in order to expedite return of funds, as necessary.Interfaces between students and appropriate National University (NU) departments. Serves as an advocate for student questions and concernsin a peer-based environment regarding return of funds. Maintains a high volume of productivity, accuracy, and customer service. Ensurescompliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights &Privacy Act (FERPA), and University policies. Participates in finance outreach assignments, including but not limited to, return of funds,missing documents, new students, and Days Tuition Outstanding (DTO).

Essential Functions:

• Download queryreports, review results, and analyze accounts using standard operating procedures to return credit balances either to student, lender, orproviders based on audit.
• Analyze reports to determine credit category based on last item type or conduct furtheraudits.
• Scrutinize student digital records for a thorough review of account.
• Create the calculation and remittance ofamounts due to lenders or suppliers under the Return to Title IV process.
• Document necessary follow-ups on student accountfiles.
• Troubleshoot student account concerns, conflicting information, and research and follow-through onsolutions. 
• Establish check requests with details by using a spreadsheet; follow-through to completion.
• Review outstandingcheck files on refunds and evaluate status to return funds either to student (reissue), lender, or provider.
• Review skip tracingdatabase for correct addresses and contact information to return funds to students, as appropriate.
• Review students' NSLDS loaninformation in the Enterprise Resource Planning (ERP) software to determine if active loan credits due are to be returned to student,third-party, or lender to ensure compliance with Title IV and/or state regulations. 
• Document and request refunds for students orreturn funds to lender or servicer, accurately.
• Process student credit balances in alignment with Title IV regulations.
• Postfunds to student accounts in an accurate and timely manner.
• Send notification of disbursements to students.
• Generate studentbilling and review tuition and fees for accuracy.
• Monitor and communicate declined transactions.
• Issue living stipenddisbursements.
• Review and authorize student tuition credits or refunds to credit card/bank account.
• Oversee G5 drawdowns andG5 activity.
• Ensure compliance with all federal, state, and institutional regulations, policies and procedures.
• Review andfinalize data for accuracy in preparation for annual 1098-T forms and Canadian tax forms.
• Review and execute annual tuition increaseand monitor preferred tuition rates.
• Ensure the timely processing of student aid refunds.
• Participate in ongoing departmentprojects, or other special projects, as needed.  
• Reasonable and consistent attendance to fulfill requirements of the position. 
• Other duties as assigned.  

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor's degree preferred.
• Minimum of one (1)year of student billing, financial aid, financial, or related experience required. 
• Experience in higher educationpreferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities, and education will beconsidered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Ability to participate asan active team member of the Business Unit, Department and University to work toward a common goal.
• Accepts personal accountability,proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company andoneself.
• Working knowledge of Title IV Federal Student Aid programs with the ability to handle confidential information with tactand discretion.
• Skill in verbal and written communication. 
• Skill in operating equipment, such as personal computer andphone system. 
• Ability to use and facilitate online communications. 
• Ability to problem-solve. 
• Ability to computeand comprehend rates, ratios, and percentages. 
• Ability to effectively present information and respond to questions from students,university associates, licensing and accrediting agencies, and the public. 
• Ability to collaborate effectively withothers. 
• Ability to maintain confidentiality and professionalism. 
• Excellent customer service and communicationskills. 
• Strong analytical and critical thinking skills. 
• Proficient with Microsoft Word and other applications in theMicrosoft Office Suite. 
• General legal knowledge including collections, Fair Debt Collection Practices Act (FDCPA), and FamilyEducational Rights & Privacy Act (FERPA). 

Location: Remote

Travel: No Travel Required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate'squalifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for thisposition. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one componentof National University's total rewards package, as we are dedicated to supporting the needs of the "whole you" with our holistic approach toemployee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings,please visit benefits.nu.edu. For Part-time benefits,please click here.

Compensation Range:

Hourly: $17.70 - $23.00

National University is committed to maintaining a high-quality, diverseworkforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportiveacademic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense ofcommunity and a commitment to diversity. With programs available both online and at our many campus locations, National University is aleader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners andworking professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee orapplicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative peoplecome together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal considerationfor employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color,ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity,national origin, and other legally protected group status.