DirecciónQualifications:
- Completed at least 2 years in College
- At least 6 months to 1 year experience on Service Desk or 3 years’ experience on Technical Support
- Knowledge on basic hardware/software troubleshooting
- Password resets, VPN configuration, WAN/LAN connections
- Familiar with Active Directory, ServiceNow, Windows, MS Office
Primary Skills:
- Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
- Business application knowledge(L1) for increased FLR
- Troubleshooting skills on VPN connectivity, dial up , wireless routers
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools
- Troubleshooting experience using remote control tools like SCCM
- Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
Secondary Skills:
- Skills in written and verbal communication.
- Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution
Employee Status : Full Time Employee
Shift : Variable
Travel : No
Job Posting : Feb 26 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
