Team Manager

Process Leaders

Qualification:

• [BTECH, MBA, MCA].

Responsibility:

Innovation:

• • Proposes and elicits innovative solutions through discussions with team members by cascading information on Process Core.

• • Enhances team members knowledgebase by encouraging and creating opportunities for crosstraining in other product lines within the business.

• • Encourage and participates in best practices sharing, within and across teams, through different forums.

• • Plans, monitors and evaluates delivery of agreed upon action items by keeping stock of the factors impeding the progress and also proposes alternatives to overcome the same.

• • Communicate business case with the team, clients and senior managers and secures their buy in.

• • Enables sustainable change by setting up systems to support the new end state.

Problem Solving:

1 Promotes knowledge enhancement through exposure to Process One Framework using the levers such as:

• *LSS.

• *Analytics.

• *Operational Excellence.

• *Automation.

• within the business, Motivates the team to innovate and change processes through knowledge enhancement and expertise.

• 2 Positively assesses the feasibility of process improvements proposed by the team members and promotes these improvements to lead to operational efficiencies.

• 3 Proactively looks for opportunities for innovation in his/her own areas and discusses such opportunities with others.

• 4 Identifies and analyses problems/issues in a timely manner and accurate manner using a detail oriented approach (DMAIC/LEAN/CRISP/IPA etc).

• 5 Breaks down the problem into manageable parts, providing inputs to supervisors and helping them arrive at a solution suitable to the process.

• 6 Understands interdependencies of processes and issues and considers impact of one process or issue on others.

• 7 Makes timely decisions at a process level and collaboratively explores solutions for the process level issues/improvements.

• 8 Listens to others ideas on change and participates in such discussions, develops team's ability to implement change by active guidance.

Stakeholder Management:

• 1 Consistently delivers on customers' expectations.

• asks for feedback from customers and proactively looks for opportunities for improvement.

• 2 Proactively informs clients of new developments and keeps them apprised of issues and challenges.

• 3 Understands and seeks information on client needs/culture/background and asks for clarification wherever needed.

• 4 Creatively identified the right resources to complete work effectively, allocating it appropriately amongst team members.

• 5 Understands client issues fully and resolves them in one's own area.

• 6 Adheres to SLA's and maintains critical client delivery parameters by tracking and monitoring them (Productivity releases/Automation Release etc).

• 7 Demonstrates complete control of daytoday operations.

Communication and Project Management (This covers Governance):

• 1 Tailors communication depending on audience, able to simplify for junior team members.

• 2 Uses effective medium to communicate messages appropriately to the audience, including mail, phone, team meetings of onetoone discussions.

• 3 Demonstrates effective listening skills to enable better interpretation of the situation.

• 4 Communicates in clear, concise way and articulates thoughts effectively uses effective written communication.

Team management:

Team:

• Collaborate and work as a team.

• Proactively support team building and on boarding efforts.

Capability Development:

• Coach junior team members and new hires.

• Estimate, Plan, Budget, Sequence, Hire/Induct, Train, Coach, Appraise, Certify, Promote, Motivate, Catalyze, Energize, Enable Green Belts & New Black Belts.

Knowledge Sharing:

• Conduct internal KSS sessions.

• Participate in learning/knowledge based activities such as process hackathon, process quiz etc,.

• Present white papers in internal/external forums.