Team Manager

Job Title:Team Manager (Digital Marketing and Quality)

 

Skills required for this Role –

 

·       Candidate should be Green/Black belt certified and should have at least 4-5 years of experience in running Quality vertical.

·       Should be well versed with Google Ads, campaign mgmt. Ads Optimization, Tag implementation etc.

·       Should have exposure to managing Global regions (APAC, EMEA, AMER)

·       Strong with comm. skills to manage the clients globally.

·        Knowledge on Tool Automation, GEN AI certifications will be an add on advantage.

·       Currently managing 70 team members, including7 team leaders as direct reports

 

Job Roles and Responsibilities:

·       Develop marketing strategies that align with the organization's business goals

• Manage and execute campaigns across various digital channels, including email, social media, search engines, and display advertising!

·       Measure and report on the performance of digital marketing campaigns, and assess against goals (ROI and KPIs)

·       Conduct market research and analyze trends to identify new opportunities and improve campaign performance.

·       Collaborate with cross-functional teams, including creative, content, and web development, to produce engaging content and optimize user experience.

·       Stay up to date with emerging digital marketing trends and technologies.

·       Maintains good relationship with clients, working closely with them towards business objectives and handle all requests and escalations at the right time.

·       Maintains professional and technical knowledge in the contact center operations and helps in setting up and improving knowledge management.

·       Accomplishes organization and customers goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

·       Identifies, analyzes, organizes, and leads operational development opportunities that are scalable within the contact center organization.

·       Make recommendations to the current workflow and processes through automations, process improvements and innovations.

·       Design and Implement rewards and recognition and performance improvement policy for the subordinates.

·       Implement risk and change management processes including business continuity!

·       Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

·       Prepares and reports out performance reports by collecting, analyzing, and summarizing data and trends.

·       Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

#LI-VS5

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 01 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.