Customer Success Manager

Lenovo's TrueScale IaaS offers all the power and strategic advantage of the latest data center hardware through a pay-as-you-go business model. Evergreen solutions can be quickly scaled without incremental capital investments, with 24/7 proactive monitoring, management, and service support.

Learn more about TrueScale offering - https://techtoday.lenovo.com/in/en/truscale#:~:text=Lenovo%20TruScale%20IaaS%20offers%20all,%2C%20management%2C%20and%20service%20support.

Job Summary

We are looking for a smart, enthusiastic, and motivated individual to join us as we expand our as-a-Service business. As part of the Lenovo Customer Success team, you will own our customer relationships, our Customer’s realization of Lenovo’s value proposition and ultimately enable an effortless experience. This is a strategic role within Lenovo, so you will be driving key processes as we scale our infrastructure services business.

You will take on key initial customers requiring high-touch and training as they onboard in the next 6 months. Over time, your growth as a trusted advisor to our Customers and product expertise with Lenovo’s technology will position you to help our Customers best navigate their evolving environments. This is a great opportunity to learn, grow, and own a critical new aspect of Lenovo’s business.

What you'll do:

• Operate as an Account Manager, handling customer requests – including proactive issue resolution, issue escalation, and usage trending and forecasting.
• Customer and stakeholder relationship management to improve penetration rate YOY.
• Support the onboarding process for new accounts to ensure successful implementations.
• Establish and maintain close relationships with clients at multiple organizational levels.
• Grow, and expand customer product adoption and revenue.
• Develop operational reports to communicate status of operations to customers and internal teams.
• Develop operational reports, QBR to communicate status of operations to customers and internal team.
• Develop a deep understanding of Lenovo’s technology to help create best practices for Customer Success (e.g. help create presentations, reports, etc.).
• Provide internal operations support - including coordinating across internal business functions, reconciling invoicing, optimizing and documenting workflows, contract management.

You bring:

• Passion in creating value for your Customers.
• Understanding of frameworks such as ITIL, Project Management and Stakeholder management.
• 5-7 years of account management, consulting, project management, or sales experience.
• Fundamental knowledge of Clouds, Datacenter, Storage, Backup.
• Client facing experience within a technology company is required, subscription business model experience is preferred.
• Demonstrated strong Finance analytical capability, with experience building, analyzing, and interpreting customer data to influence stakeholder decision-making.
• Proven ability to manage multiple projects simultaneously with strict attention to detail.
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
• Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment.
• Experience discovering key goals and steering customer stakeholders with success plans.
• Exceptional communication and presentation skills (both written and verbal)
• 7-10 Years of Oil & Gas industry experience preferred.