DirecciónCognizant has an immediate opening for a Lead-Technical Support, if your background meets the requirements and skills listed below, this could be the ideal opportunity for you!
Qualified candidates should be willing to work at Westborough, MA.
Role: Lead-Technical Support
Location: Westborough, MA.
Roles & Responsibilities:
Provide advanced technical support for IT systems and end users.
• Responsible for assisting users and managing service desk incidents.
• Support of new hire orientation activity is required.
• Work with business units to identify, prioritize, and resolve issues impacting business users and processes.
• Assigned new project work implementing and deploying systems, applications or processes as needed.
• Provide technical assistance to end users as a component of managing service requests.
• Work with third party vendors/partners to troubleshoot access issues or other application problems.
• Work schedule includes ‘out of normal’ work hours for IT support & monthly maintenance.
Role Requisites:
• Strong experience provisioning new users with IT equipment and access.
• Proven experience using multiple collaboration tools to support remote staff and contractors.
• Strong experience with Windows Operating Systems (7, 8, 10)
• Experience in Active directory, windows PowerShell and server operations, Office 365
• Strong experience in PC build, image, refresh, break fix
• Excellent understanding of network connectivity and troubleshooting related user issues
• Demonstrated understanding of IT Support as part of a business function (SLA’s, ITIL practices, etc.)
• Strong technical writing and oral communication skills
• Proven and successful experience in a mid-size corporate environment, strong collaborator in a team atmosphere, thrives on new challenges, and has a demonstrated history successfully executing technology solutions for business challenges.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
- This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 26 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
