Mid-Market Process Specialist

We are looking for Mid- Market Process Specialist to support our sales team in their day-to-day agenda and back-office tasks.

This person will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%).

Your responsibilities will include:

• Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
• Onboarding of new tasks & tools to help to increase sales facing time
• Define efficiencies in our processes and tools and implement them
• Contract management (creation, validation, maintenance, etc.)
• Interlock with functional teams (pricing team, logistics, CF, COR team)
• Interlock with finance regarding approvals and credit note creation for returned goods
• Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
• Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

What you'll bring:

• Minimum 3 year working experience in similar position and/or proven track of succeeding in the role
• Fluent English (spoken and written) is a must & German language (spoken and written) is a big advantage
• Ability to work with various software packages (MS Office) – Advanced
• Experience with Sales processes and back office administration- nice to have

Soft skills:

• Good communication skills
• Customer facing skills (both by phone and e-mail), Customer Satisfaction and Customer Escalation Management
• Ability to adapt to cultural differences
• Ability to work independently
• Ability to quickly grasp complex systems, procedures

If your experience looks a bit different from what we’ve identified, but you feel you’d still be the best match for the role, we’d like to hear from you and get to know you better.