Dirección We are searching for a persistent Customer Experience Operations Specialist to join our inspiring team at CookUnity LLC in Buenos Aires.
Growing your career as a Full Time Customer Experience Operations Specialist is a remarkable opportunity to develop relevant skills.
If you are strong in persuasion, people management and have the right mindset for the job, then apply for the position of Customer Experience Operations Specialist at CookUnity LLC today!
What we're looking for
At CookUnity, we are committed to delivering an exceptional Customer Experience. We're in search of a dedicated and talented Customer Experience Operations Specialist to help us build and elevate our best-in-class Customer Experience Operations. If you are someone with a background in Customer Service and a passion for optimizing processes and delivering outstanding customer satisfaction, we want to hear from you!
The Role
As a Customer Experience Operations Specialist, you will play a pivotal role in ensuring the smooth and efficient operation of our Customer Experience processes. You will specialize in one of the following areas:
IT:Online experience
Finances:Disputes, Decline Credit cards, Conciliation, Credits & Refunds
Fulfillment:Replacements, order escalation, shipping exceptions
Logistics:Carriers, Drivers, delivery exceptions
In this role, you will leverage your tactical skills to execute daily operations while also employing your strategic thinking to identify issues and propose holistic solutions. Reporting directly to the Senior CX Operations Manager, you will be an essential part of our mission to provide operational excellence and unparalleled customer satisfaction.
Note: You will be assigned a schedule that includes evenings, weekends, and holidays.
Responsibilities
Swift Issue Resolution:Proactively address and resolve operational issues to minimize disruptions in daily operations.
Collaboration:Work closely with the CX team and Operations to ensure the dispatch and delivery of 100% of orders, fostering seamless communication and cooperation.
Data Management:Utilize basic Excel skills to track daily changes and manage customer communications effectively.
Logistics Coordination:Communicate with carriers to manage delivery delays, ensuring order accuracy and customer satisfaction.
Support:Assist the Logistics team with address verification and provide order status updates as needed.
Order Management:Handle order adjustments due to inventory shortages and discrepancies, maintaining order accuracy.
Process Improvement:Monitor incidents, provide valuable insights, and actively contribute to the continuous improvement of our operational processes.
Performance Tracking:Conduct audits and track performance metrics to drive continuous improvement efforts.
Qualifications
CX Experience:Minimum of 2 years of experience in a CX team, with at least 1 year focused on operations or marketplaces.
Proactive Problem Solver:A doer who excels at getting things done collaboratively across teams, with a natural problem-solving mindset.
Troubleshooting Expertise:Strong troubleshooting skills, comfortable handling complex issues.
Attention to Detail:Exceptional attention to detail and outstanding organizational skills.
Team Player:Enjoy working in a team and thrive in a fast-paced startup environment.
Bilingual Proficiency:Fluent in both English and Spanish.
Benefits
Get paid in USD, Crypto, Euro, or ARS. Whatever your choice! We use Deel to make things easier for you!
Work remotely: design the life that you want
Enjoy 15 business days of vacation each year from start date.
Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
Compassionate Leave: 3-5 days each time the need arises
Personalized English coach
If you are required to report to work on any of the selected National Holidays (ARG) you'll be paid double your normal daily rate.
Benefits of working as a Customer Experience Operations Specialist in Buenos Aires:
? Company offers great benefits
? Rapid Progression
? Advantageous package
