Certification Program Manager

The Infrastructure Solutions Group (ISG) Global Sales Learning & Enablement Team creates training programs and certifications to advance Lenovo sales opportunities-specifically in the areas of server, storage and Data Center Solutions. This team is responsible for the effectiveness and impact of sales training programs and certifications pertaining to ISG, including the development and delivery of learning programs and certifications targeted for Lenovo‘s globally dispersed sales teams.

The Certification Program Manager is a key role on the ISG Global Sales Learning & Enablement Team. This role ensures that Lenovo internal sales and Business Partner sales have the most current messaging, product skills and solutions skills and can apply the necessary knowledge to drive growth in the data center market.

Key Responsibilities

• Research and analyze the needs of business partners, employees, and other stakeholders to determine the knowledge, skills and abilities that should be certified
• Create competency frameworks and certification exams, performance assessments, and education requirements that map to these frameworks
• Coordinate with Lenovo leaders and partners to define and manage the benefits associated with the Certification Program
• Build, maintain and support exams and reporting requirements
• Project manage the entire life cycle of the Certification Programs from initiation, design, development, maintenance, support and retirement
• Apply expertise and knowledge of industry standards to the Certification Programs
• Lead the development of relevant, valid, technically accurate and defensible certification exams and follow-up with psychometric quality assurance reviews
• Create and maintain program documents including policies, procedures, exam blueprints, student and trainer tutorials, voucher logs, reports, etc.
• Ensure the highest level of service by effectively managing vendors and supporting students and trainers
• Implement and maintain communications with leadership, stakeholders, partners and students
• Research and analyze new trends in certification and accreditation programs and bring new ideas to management
• Support geography leaders and Program Managers globally
• Manage the translation and publication process for translated exams

Basic Requirements:

• Bachelor’s degree 
• 5+ years of IT or Instructional Design Project Management experience

Preferred Requirements:

• 5+ years of experience working with SMEs to develop performance-based testing solutions for an IT or technical organization
• Formal training or education in Instructional Design, Education, Psychometrics, or Computer Science
• Expert knowledge of the psychometric review process applied in the development of IT or technical certification exams
• Excellent written and verbal communication skills
• Demonstrated ability to drive initiatives cross-functionally
• Comfortable working in a fast growing environment while adapting to and introducing change
• Experience developing a Certification Program for an IT or technical organization from the ground-up
• Experience managing and partnering with certification and proctoring vendors
• PMP Certified